Terms of Service

2.1 Provision of Access

Subject to compliance with this Agreement, SupaPDF grants you a non-exclusive, non-transferable, non-sublicensable right to use the Service during the Subscription Period for internal purposes. Access is limited to Authorized Users and features in your Order.

2.2 Documentation License

We grant a non-exclusive, non-transferable license to use Documentation during the Subscription Period for Service-related purposes.

2.3 Use Restrictions

You may not: (i) copy, modify, or create derivative works of SupaPDF IP; (ii) sell, lease, or distribute the Service; (iii) reverse-engineer or access source code; (iv) remove proprietary notices; (v) use the Service for illegal activities; (vi) develop a competing service; (vii) bypass usage limits via multiple accounts; or (viii) upload Harmful Code.

2.4 API Usage

The SupaPDF API may only be used as part of software adding significant value, not as a standalone service.

2.5 Reservation of Rights

All rights not expressly granted are reserved by SupaPDF. No implied licenses are granted.

2.6 Service Suspension

We may suspend access if the Service is threatened by cyberattacks, your use is fraudulent, required by law, or if third-party providers limit our access. We will notify you and aim to restore access promptly.

3.1 General

You are responsible for all Service use via your access, including Authorized Users' actions. Ensure Authorized Users comply with this Agreement.

3.2 Customer Data

You are responsible for the legality, accuracy, and content of Customer Data. Do not upload protected health information or payment card data without our written approval. Maintain backups, as we do not store files beyond 24 hours.

3.3 Third-Party Products

Integrations (e.g., Stripe for payments) are subject to third-party terms. You warrant authority to authorize data transfers from such products to the Service.

3.4 User Conduct

You must use the Service responsibly, avoiding abusive practices like overloading servers or uploading corrupt files.

4.1 Packages

Prepaid packages increase usage limits. Payments are one-time and non-refundable; credits remain valid until account termination.

4.2 Subscriptions

Monthly subscriptions provide credits that expire at the end of each billing period. Payments are non-refundable. Cancel or change plans anytime via your account, effective at period's end.

4.3 Auto Refill

If enabled, we charge for a new package when 95% of credits are consumed. Cancel Auto Refill in settings to avoid unwanted charges.

4.4 Fees and Late Payments

Fees are due without deduction. Late payments incur 1.5% monthly interest and collection costs. We may suspend access after 10 days' notice of non-payment.

4.5 Taxes

You are responsible for taxes on fees, excluding taxes on SupaPDF's income.

6.1 Definition

Confidential Information includes business or technical data marked as confidential or reasonably considered so, excluding public, previously known, or independently developed data.

6.2 Duty

Neither Party may disclose the other's Confidential Information except to authorized representatives. Disclosure is permitted for legal compliance (with notice) or to enforce rights.

6.3 Return or Destruction

Upon termination, return or destroy Confidential Information and certify compliance. Obligations survive for three years, or longer for trade secrets.

7.1 SupaPDF IP

SupaPDF owns all rights to the Service, Documentation, and Aggregated Data. Third-party providers own their integrated products.

7.2 Customer Data

You own Customer Data. You grant SupaPDF a non-exclusive, royalty-free license to process Customer Data for the Service and a perpetual license for Aggregated Data. You may export Customer Data anytime via Service tools.

7.3 Feedback

Feedback you provide may be used by SupaPDF without obligation, provided we don't identify you without consent.

8.1 Privacy Policy

Our Privacy Policy governs Personal Information and Customer Data handling and is incorporated herein.

8.2 Copyright Policy

You are responsible for ensuring Customer Data does not infringe intellectual property rights. We may remove infringing content per applicable law.

10.1 SupaPDF Indemnification

We will defend you against claims that the Service infringes US copyrights or trade secrets, provided you notify us promptly and allow us to control the defense.

10.2 Customer Indemnification

You will defend SupaPDF against claims arising from Customer Data or unauthorized use, provided we consent to settlements.

12.1 Subscription Period

The Agreement starts on the Effective Date and continues for the Initial Subscription Period, renewing automatically unless terminated or you provide 30 days' non-renewal notice.

12.2 Termination

We may terminate for non-payment (after 10 days' notice), breaches of usage or confidentiality, or insolvency. Either Party may terminate for uncured material breaches. You may terminate by stopping use.

12.3 Effect of Termination

Cease using SupaPDF IP, delete copies, and pay outstanding fees. No refunds are provided.

12.4 Survival

Sections on definitions, fees, confidentiality, intellectual property, warranties, indemnification, liability, and miscellaneous survive termination.